Privacy Policy

At ADM Painters Decorators Glasgow (referred to as “we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, contact us, or engage our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect and process the following types of personal information:

1.1 Information You Provide to Us

Contact Information: Name, email address, phone number, and postal address when you contact us via our website, email, or phone.
Service Details: Information about the services you require, such as painting, decorating, and sash window renovation requirements.

1.2 Information Automatically Collected

Usage Data: Information about your interactions with our website, including IP address, browser type, pages visited, and time spent on the site.
Cookies: Small files stored on your device to enhance user experience and track website activity. See our Cookie Policy below for more details.

2. How We Use Your Information

We use the personal information collected for the following purposes:

Providing Services: To deliver our painting, decorating, and sash window renovation services and respond to your inquiries.
Customer Support: To respond to customer service inquiries and provide updates on our services.
Marketing Communications: To send promotional messages, newsletters, or other marketing communications if you have opted in to receive them. You may opt out at any time.
Website Improvement: To analyse website usage patterns and improve our website’s functionality and content.

3. Legal Basis for Processing Personal Information

We process your personal data based on the following legal grounds:

Consent: When you give us consent to process your information for specific purposes, such as receiving marketing communications.
Performance of a Contract: When processing your information is necessary for the performance of a contract, such as providing the services you requested.
Legitimate Interests: To pursue our legitimate interests, such as improving our website and providing better services, unless overridden by your rights and interests.

4. Sharing of Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and delivering our services, such as IT support, payment processing, and email marketing.
Legal Requirements: We may disclose your information when required by law or to protect our rights, safety, or property, or the rights, safety, or property of others.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including any legal or regulatory obligations. After this period, we securely delete or anonymise your data.

6. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

As a user of our website, you have certain rights regarding your personal data:

Access: You have the right to request access to the personal information we hold about you.
Correction: You may request the correction of any inaccurate or incomplete information we hold about you.
Deletion: You have the right to request the deletion of your personal data, subject to certain conditions.
Objection: You may object to the processing of your data based on legitimate interests or for direct marketing purposes.
Data Portability: You have the right to request a copy of your personal data in a commonly used format to transfer to another data controller.

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.

8. Cookie Policy

Types of Cookies We Use

Essential Cookies: Necessary for the basic functionality of the website, such as navigation and access to secure areas.
Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

By using our website, you consent to the use of cookies as outlined in this policy. You may disable cookies through your browser settings, but please note that some parts of the website may not function properly without them.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or security of third-party websites.

10. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect or process personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information promptly. Please contact us if you believe we have collected information about a child.

11. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this Privacy Policy regularly to stay informed of any changes.